Services

Services

Implementation

For our new customers, we help you to integrate your chosen system with your business/finance system. We have specialist competence in most of today’s business systems and implement standardized solutions, easing integration. For business applications that we haven’t already developed solutions for, we are happy to develop new solutions according to requirements.

Upgrade

To ensure that your environment remains stable, and support agreements are valid, it’s important to ensure you are running the most recent versions of any software. Tungsten (Kofax/ReadSoft) supports the two most recent versions of their applications.

We know that updating software can be time-consuming and daunting, so we are here to help, irrespective of the underlying business solution.

Training

Lack of trained staff is an important, often deprioritized, focus area that can lead to improper use of business systems and result in ineffective management. We offer remote training sessions for users and sys admins, as well as classroom education at our offices in Solna.

Development and customization

Sometimes, the need arises for functionality or integration, which aren’t included in Tungsten’s solutions. We have many years of experience building such customizations and how to maintain them during an upgrade.

Integrations

All our customers have one or several systems with which they want to integrate Tungsten solutions. We have carried out integrations with most of the systems currently available, including: SAP, Unit4 Agresso, Raindance, Visma, Jeeves, IFS, Pyramid, Monitor, Balans, Hogia, Fortnox, Coupa, Rillion (formerly Palette), Sign-up, Medius, Basware, Oracle, Netsuite, JD Edwards, Infor M3, Baan, Microsoft Dynamics 365 for Finance & Operations, Business Central, Navision, AX, Iptor, IBS, iScala, Epicor, and Pengvin.

E-invoices

Implementing e-invoices is a success factor for effective invoice management. Unfortunately, the experience can be daunting owing to the variety of suppliers and operators and the different ways they manage invoices.

Our many years of experience can help you navigate this transformation, ensuring that your e-invoicing solution is cost-effective and flexible.

Support

When your system is in place, it’s good to have access to support who can help answer your questions and solve issues should you encounter any.

If you have an issue with your Tungsten (Kofax/ReadSoft) application or if you are just curious, you are always welcome to reach out to our support line at: support@faltmans.com